One decision that’s caused an uproar was the implementation of AI software and using user data to improve said AI. While Discord’s service capabilities and broad appeal are commendable, the program’s servers have experienced outages, and the management team has been making questionable decisions that have outraged many users. While originally oriented toward the gaming community, Discord has spiked to 140 million monthly users since the pandemic, with friend groups and project teams alike flocking to the free-to-use app’s complete package of voice communication, text channels, screen-sharing, bot integration, and ease of invitation for new members. Discord has become ubiquitous as the go-to VoIP program for users wanting a means of chatting, coordinating, or otherwise keeping up with their many social circles.
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